This is my theory - 'accountants' are responsible.
The friggin bean counters have made every industry and service in the 1st world so accountable that we all have to meet "Targets".
My 'target' is having to repair a pump in 'X' amount of hours, and if I don't I have to file a report saying "why" - which takes 'Y' amount of time, which could be spent repairing the next damned pump!
And I don't care who you talk to, the story's the same. We live and work in a world where we have to justify every second of our time.
Which is why German employment services have ended up promoting the sex industry.
( can you tell this is one of my pet rants ?