If it were a face-to-face thing we would want a hug, not a repair.
Wow, did THAT sentence bring up the well. Guess I want a hug more than I realized...
It reminds me of the Book of Job, where Job has been utterly destroyed and then is visited by his three friends. They sit with him in silence for three days - they are just "there" for him.
Except they do get into trying to "fix" Job ... clearly not listening to everything he says. Guess maybe that's a human reaction as well.
But you were right - I often don't want (or need?) a fix - I need a listening ear - a helping arm - an understanding hug or a strong shoulder.
And sometimes I just need someone to grieve with me.